Your Privacy Is Our Responsibility

1 Introduction & Scope

rbaji is a trusted online gaming platform in Bangladesh. We believe that protecting our users' personal information is a fundamental responsibility. This Privacy Policy ("Policy") applies to all users of the rbaji website and its related services.

This Policy describes what types of information we collect, how we use it, who we share it with, and what steps we take to keep your information secure. By using rbaji's services, you are considered to have agreed to the terms described in this Policy.

2 Types of Information Collected

We collect the following types of information as needed to operate the rbaji platform:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid photo ID (National ID card or passport)
• Current address

2.2 Contact Information

• Email address
• Mobile number (associated with a bKash, Nagad, or Rocket account)

2.3 Financial Information

• Deposit and withdrawal transaction details
• Partial payment method information (full account numbers are not stored)
• Relevant banking information for bank transfers

2.4 Usage Information

• Login time and date
• Game history and betting activity
• Time spent on the platform
• Device and browser type
• IP address and general geographic location information

3 Methods of Data Collection

We collect your information in the following ways:

• Registration process: Information you provide when opening an account is collected directly.
• Identity verification: Information is taken from documents uploaded during account verification.
• Transaction records: Transaction information is automatically saved when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer.
• Platform usage: When you play games or use services on rbaji, usage logs are automatically generated.
• Customer support contact: Information you provide via live chat or email is stored.
• Cookies & tracking technologies: Technical information is automatically collected when you visit the website.

4 Purposes of Data Use

rbaji uses your information for specific purposes. We never use data unnecessarily or for unauthorised reasons.

4.1 Service Operations

• Account creation and management
• Identity and age verification
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers

4.2 Security & Compliance

• Fraud detection and prevention
• Complying with anti-money laundering (AML) regulations
• Ensuring responsible gaming
• Preventing minors from opening accounts

4.3 Service Improvement

• Improving platform functionality
• Personalising the user experience
• Resolving technical issues

4.4 Communication

• Notifications regarding important security or account matters
• Providing customer support assistance
• Sending promotional messages with your consent

5 Data Storage & Security

rbaji gives the highest priority to the security of your information. We apply multi-layered security measures in line with international standards.

5.1 Technical Security

• SSL/TLS Encryption: All data transfers between your browser and our servers take place over encrypted connections.
• Database Encryption: Sensitive information is stored in encrypted form.
• Firewall & Intrusion Detection: Advanced firewall systems are in place to prevent unauthorised access.
• Regular Security Testing: Regular security audits are conducted to identify system vulnerabilities.

5.2 Organisational Security

• Only authorised personnel can access your information.
• All staff receive training on data privacy.
• Data access logs are maintained and reviewed regularly.

5.3 Data Retention Period

Information is retained for as long as your account is active and for as long as needed to meet legal or regulatory requirements. Financial transaction data may be retained for a specified period even after an account is closed. Once no longer needed, data is securely deleted or anonymised.

6 Sharing Data with Third Parties

rbaji does not sell your personal information to third parties for commercial purposes. However, in limited circumstances we may share information with the following parties:

6.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, banks), IT services, and fraud prevention. These parties may only use the information for limited purposes and are bound by strict confidentiality agreements.

6.2 Legal Obligations

We may be required to disclose information where necessary due to court orders, lawful requests from law enforcement agencies, or other legal obligations.

6.3 Fraud Prevention

Relevant information may be shared with the relevant authorities to prevent fraud, money laundering, or other illegal activities.

7 Cookies & Tracking Technologies

rbaji uses cookies and similar technologies to operate the website effectively and improve the user experience.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and operate core services — these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to collect platform usage statistics — all data is anonymised.

7.2 Cookie Controls

You can control or disable non-essential cookies through your browser settings. Please note that disabling some cookies may cause certain platform features to not work properly.

8 Your Rights

As a rbaji user, you have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can ask us to correct any inaccuracies in your information.
• Right to erasure: In certain circumstances you can request that your information be deleted (though this may not be possible in all cases due to legal obligations).
• Right to object to processing: You can object to the processing of your information for specific purposes.
• Right to portability: You can request your information in a machine-readable format.
• Right to withdraw consent: For any data processing based on consent, you can withdraw that consent at any time.

To exercise these rights, contact us directly. We will review all requests within a reasonable time.

9 Payment Data Security

Financial transactions on rbaji are handled with the highest level of security. We follow secure processes for all deposits starting from ৳500 and all withdrawals starting from ৳1,000.

• Full payment account numbers or PINs are never stored.
• bKash, Nagad, Rocket, and Upay transactions are completed directly through the secure servers of the respective payment gateways.
• For bank transfers, only the information required to verify the transaction is stored.
• If a suspicious transaction is detected, an automatic alert system is activated.
• Logs of all financial transactions are stored in encrypted form.

10 Protection of Minors

rbaji is for users aged 21 and above only. We take strict measures to prevent minors from registering or using the platform.

• Age is verified at the time of registration and later confirmed through identity documents.
• If there is any suspicion that a user is underage, the account is suspended immediately.
• We do not intentionally collect any information from anyone under the age of 21.
• Parents or guardians can contact us regarding any suspicious accounts.

11 Changes to the Policy

rbaji may update this privacy policy from time to time. Reasons for changes may include:

• Technological changes or addition of new services
• Legal or regulatory changes
• Improvements to security practices
• Revisions based on user feedback and suggestions

For significant changes, we will send a notification to your registered email and clearly announce it on the website. If you continue to use the service after the changes, you will be considered to have agreed to the updated policy. We recommend visiting this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week, ready to assist in both Bengali and English.